Saudi consultancy

We design customer experiences driven by data

We help organizations understand how their customers behave and turn data into strategic decisions that make an impact.

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Accreditations that reflect our quality

ISO 9001:2015Quality
ISO 27001:2022Information security
ISO 45001:2018Occupational health and safety
Saudi AccreditationN-ISMS-00003

About us

A leading Saudi consultancy

A leading Saudi consultancy specialized in consulting on customer experience development, measurement and improvement. We strive to be a national reference in measuring and improving customer experience.

We believe success is led by the customer and unlocked by knowledge. We work with expert national talent, local and global methodologies, and technical solutions for development.

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Our vision

To be the first national reference in customer experience measurement, delivering accurate indicators and analytics that support decision-makers.

Our message

Creating specialized customer experience consulting and research solutions for the public and private sectors, to achieve goals and sustain development.

What we offer

Integrated systems that turn data into decisions

A range of data-driven consulting and technical solutions that improve the beneficiary experience and raise the quality of services.

Customer experience

An integrated set of solutions that measures beneficiary satisfaction and redesigns their journey, so it runs more smoothly and lands better at every touchpoint.
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Technical solutions

Digital platforms and smart tools for measuring and analyzing performance.
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Quality standards readiness

We help organizations apply quality standards in line with best practice and international standards.
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Our impact in numbers

2M+

Beneficiaries
50K+

Quality visits
200+

Live dashboards
30K+

Mystery shopper visits

Tangible results that reflect our expertise and our clients’ trust

2M+
Beneficiaries
50K+
Quality visits
200+
Live dashboards
30K+
Mystery shopper visits

Our latest publications

Reports and news

A range of data-driven consulting and technical solutions that improve the beneficiary experience and raise the quality of services.

Report
Customer Experience Analysis and Development Guide

Digital platforms and smart tools for measuring and analyzing performance.
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Report
Presentation Development Guide

Building clear, convincing presentations for decision-makers.
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Sponsorship
Main sponsor of the Saudi Customer Experience Award

Moasherat joins the fourth edition of the Saudi Customer Experience Award as its main sponsor.
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